Background M

"To be a trusted partner for freight forwarding companies by providing timely, accurate, and cost-effective back office support services that help them grow and succeed in a highly competitive industry."



About M&M Virtual Office Provider

In today's fast-paced business environment, companies often grapple with time and cost constraints when it comes to managing back-office tasks. This becomes particularly challenging in the highly competitive freight forwarding industry, where focusing on your core competencies is paramount to growth and success. This is where we come in. M&M Virtual Office Provider was established in 2020 to address this gap and serve as an indispensable ally for businesses like yours. We recognize the enormous pressures faced by freight forwarding, logistics, and shipping companies, which is why we offer top-notch back-office support that allows you to concentrate on the big picture. By delegating repetitive, time-consuming administrative tasks to us, you gain the freedom to channel your resources into revenue-generating activities.

Our dedicated team of experienced professionals is committed to ensuring your operations run like a well-oiled machine. We take pride in delivering high-quality services, far exceeding our clients' expectations, and helping to foster long-term relationships. Our offerings promise cost savings of over 50%. We handle your tasks at a fraction of the cost you'd incur doing them in-house, without compromising on quality or efficiency. At M&M Virtual Office Provider, we understand the importance of cost-effectiveness in your business and are determined to help you achieve it. So, why shoulder the burden of back-office work when you can entrust it to experts? Let us partner with you in your journey toward business growth and success.



Pricing and Coordination

Our highly dedicated team excels in communicating with agency networks, shipping lines, and airlines, ensuring seamless coordination and effective collaboration. We skillfully negotiate and coordinate spot rates with agents and carriers to optimize cost efficiency and enhance profitability. Utilizing strategic thinking, we devise innovative approaches to increase profit margins while consistently providing accurate and competitive quotes to clients. By maintaining a comprehensive price chart, we stay abreast of market rates and leverage this knowledge to meet customers' specific requirements. Additionally, we willingly take on other related duties and projects as requested or assigned by management, showcasing our versatility and commitment to contributing to the overall success of the organization.

Customer Service

Our team plays a vital role in supporting business growth and expansion by assisting the sales team in developing new business opportunities. We work closely with the pricing, operations, and accounting departments to ensure seamless coordination. Our responsibilities also include maintaining a comprehensive clientele database, prioritizing customer satisfaction by promptly responding to inquiries via phone calls and emails using established guidelines. We handle sensitive and confidential customer documents and information with utmost care. Additionally, we actively track and provide timely updates on cargo shipments to customers. Taking ownership of complaints and queries, we proactively follow through to resolution. Furthermore, we conduct service surveys with both existing and prospective customers to gain valuable insights into service levels.

Operations and Fleet Coordination

As part of our professional services, we specialize in managing all aspects of export and import shipments. This includes handling the requirements of shippers and consignees, as well as collaborating with truckers and customs clearance brokers. We also maintain relationships with agents worldwide and continuously explore new business opportunities. Our focus is on ensuring smooth and efficient operations, both in terms of processes and employees. In addition, we handle invoices with clients and work closely with the accounting department.

Invoicing and Billing

We actively collaborate with sales teams to gain insights into their clients' accounting needs. By providing exceptional customer service, we handle inbound inquiries from clients and carriers, establishing strong relationships with customer accounting contacts. We dedicate ourselves to learning each customer's invoicing portal, devising strategies to optimize collections and reduce billing discrepancies. Consistently surpassing aging goals is our aim. In resolving payment disputes, we ensure thorough resolution, involving management when necessary. Administrative tasks, including document uploading and retrieval, are executed efficiently. Through transparent and professional communication via phone and email, we represent our client's brand with integrity.



Benefits of Outsourcing to M&M Virtual Office Provider

1. Significant Cost Savings

Outsourcing to us can be substantially more cost-effective than hiring full-time employees. It eliminates the financial burden of recruitment, training, benefits, and other associated expenses. We provide top-quality services at a fraction of the cost, potentially resulting in over 50% cost savings for your business.

2. Access to Specialized Talent

With us, you gain access to a pool of highly skilled professionals. Our dedicated team boasts specialized expertise in providing back-office support for the freight forwarding industry. This can lead to enhanced performance and higher quality output for your business.

3. Scalability and Flexibility

Our outsourcing services allow you to easily scale your operations up or down based on fluctuating business needs. This agility helps you respond to market changes swiftly without the hassle of hiring or laying off full-time employees.

4. Focus on Your Core Competencies

By outsourcing non-core functions to us, you free up valuable time and resources. This enables you to concentrate on what you do best – growing your core business. The resulting increase in productivity can lead to improved profitability.

5. Risk Reduction

Outsourcing minimizes the risk associated with hiring full-time employees, including turnover, legal liabilities, and other HR-related issues. Let us shoulder these responsibilities, so you can focus on driving your business forward.


Core Values

Our Core Values


We prioritize meticulousness and precision in all our work. Our commitment to error-free practices ensures your operations run smoothly and efficiently.


We continuously refine our processes and leverage technology to enhance productivity. Our focus on efficiency results in prompt and quality service delivery.


Dependability is at the heart of our services. We handle confidential information with utmost care and consistently deliver high-quality services that you can trust.


We foster a collaborative environment that enables us to work together towards common goals, promoting a harmonious and productive workplace.


We place our clients at the forefront of our operations. Our goal is to provide exceptional customer service, swiftly address any queries or concerns, and strive for your satisfaction.


We thrive in the dynamic freight forwarding industry by being responsive to changing trends and regulations. We continuously seek opportunities for improvement and growth.


We uphold the highest standards of professionalism, maintaining confidentiality and ethical practices at all times.


We believe in clear, open communication channels to promote effective information exchange and ensure transparency with clients and colleagues.


We assume full responsibility for our tasks and deliver on our commitments. We take pride in our work and the outcomes we generate for our clients.

Continuous Learning

We encourage a culture of ongoing learning and development. We stay abreast of industry advancements to ensure we're always equipped to meet your evolving needs.


Contact us

32/3, Bathiya Mawatha, Kalubowila, Dehiwala.

+ 974 5596 9325

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